This online course on Conflict Resolution in the Office covers effective strategies and techniques for minimizing the negative impact and disruption that conflicts can cause in the workplace. Workplace conflict is inevitable—whenever individuals come together, disagreements are bound to occur. While some level of conflict can be healthy, it often signals underlying issues. The key to conflict is that it typically stems from a place of care, as people are more likely to defend their views when they care about the outcome. However, if left unresolved, conflict can escalate into serious issues, including threats and even violence. This course teaches employees that addressing difficult situations calmly and logically can lead to compromise and collaboration, offering valuable opportunities for growth. Topics in the course include the potential consequences of conflict in the workplace, why conflict resolution is an essential part of every employee’s role, common sources of workplace conflict, how to identify and diffuse tensions early, the harmful effects of escalating conflict and violence, and proven methods for resolving disputes. Using a dynamic mix of audio, video, text, and visuals, this course provides effective and affordable training, with content divided into clear, understandable sections for easier learning and retention.