Careers

Program: QUEST Plus Youth - Young Adults at Risk

Title: Case Manager

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ROLE SUMMARY

The Case Manager assist the target client demographic; youth and young adults that are at-risk, to find and maintain employment. Clients will be provided with skill development and wrap around supports and funding to maximize positive client outcomes.    This position takes the lead role in day-to-day Case Management of clients of the Q.U.E.S.T Program in order to ensure appropriate services and supports are provided towards employment, including access to relevant skills training and education.  The Case Manager is the key, on-going contact for the Client throughout the service continuum and ensures that seamless service is provided to the Client. This position may also be required to facilitate workshops to groups of Clients as needed. 

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RESPONSIBILITIES

Case Management

• Provide services to Clients in a manner that is welcoming, safe and professional and ensures that their privacy rights are protected. Service is to be in accordance with Contract performance requirements to support that Client in achieving the highest level of Labour Market Attachment and self-sufficiency possible for the Client;

• Determine Client eligibility for services and supports in accordance with any applicable eligibility requirements and policies;

• Provide formal needs assessments and multi-dimensional needs assessments to inform client Action Plans/Training Plans;

• Develop an Action Plan, in accordance with policy, for every Client accepted for Case Management, collaborating with the Client and reaching agreement on the objectives, services, activities and tasks recorded in the Action Plan;

• Regularly contact each Client in accordance with a schedule agreed to between the Case Manager and the Client and fully document the Client’s progress, each action taken and the service delivery channel used;

• Support Clients with awareness and navigation support, including accessing community resources specified in their Action Plans, including facilitating and following up on referrals as appropriate;

• Provide job development services/ relevant job leads for Case Managed clients;

• Other duties as required and assigned

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QUALIFICATIONS

Required:

• Ability to work successfully providing Client services;

• Strong critical thinking and organizational skills;

• Experience in the provision of informal assessment and evaluations which assist program Clients to reach their employment goals;

• Successful track record helping Clients to overcome barriers;

• A demonstrated record of working with employers, training providers, community resources and other employment related service providers;

• Experience in the development and support of appropriate employment-specific training opportunities for program clients

• Minimum of two years of experience providing related services to job seekers or specialized Populations

• Ability to provide services effectively to Clients in a one on one and group format as well as by outreach and remote access methods;

• Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues related to the unemployed;

• Ability to establish a good match between a Client’s skill set and abilities, and the needs of an employer;

• Excellent group facilitation and communication skills

• Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check

• Team player with ability to work effectively with all types of people (personalities)

 

Education:​

• Career Development Practitioners certification as asset

• Preferred University Degree, or diploma and experience in social services, career development, adult education or a related discipline and/or combination of equivalent relevant education and experience;

 

 

Please apply with cover letter, resume, and three professional references to:

 

Laura Heagy

Operations Manager

WorkForce Development

100-2666 Queensway St

Prince George, BC

V2L 1N2

Email: laura@wdcsnorth.ca

 

DEADLINE FOR APPLICATIONS is November 30, 2023

 

Note:  Applicants with disabilities are encouraged to self-identify as per Section 41 of the BC Human Rights Code. As an equal opportunity employment, WorkForce Development strongly encourages applications from qualified individuals with disabilities.